Ace — The AI Voice
Agent

Book a Demo

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WHY ACEWhy Teams Retire The Phone Queue

24/7, Every Call Answered

No hold music, no missed calls, no night shift. The agent replies in under 800 milliseconds — fast enough that callers stop noticing they are talking to software.

Arabic & English, Natively

Callers speak in the language they think in — including switching between Arabic and English mid-sentence, which here is the normal case rather than the edge case.

A Department, Not A Menu Tree

Not an IVR. The agent understands, resolves, books, escalates and follows up — end to end.

Escalates Like A Pro

Knows when a human is needed, hands over with full context — callers never repeat themselves.

Every Call, Accounted For

Transcripts, summaries, sentiment and outcomes for every conversation — visible to leadership daily.

Your Data Stays Yours

Customer-owned deployment. Conversations and records never leave your environment.

THE PLATFORM What Ace Actually Is

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A Complete Voice Agent
Callers speak naturally. The agent understands intent, resolves the request and closes the loop — no menu trees, no hold music.
Understands, Not Routes

Natural speech, interruptions and accents. No menu tree, no keypad, no press-one-for-sales.

Answers In Under 800ms

Fast enough that callers stop noticing they are talking to software.

Acts Mid-Conversation

Reads and writes to your CRM, booking and ticketing systems while the caller is still on the line.

Model-Agnostic Underneath

Gemini, OpenAI and Anthropic are interchangeable. A better model is an upgrade, not a migration.

Live Operations View
Volumes, resolution rates, sentiment and escalations — refreshed continuously, one source of truth for CX leadership.
Your Playbooks

Your scripts, policies and tone of voice — encoded with your team, not imposed.

Your Languages

Dialect understood on the way in — Emirati, Saudi, Egyptian, Levantine. The voice that answers is yours to choose.

Your Escalation Rules

Who gets the handover, and when — with full context attached, agreed with your team.

Your Systems

CRM, ticketing and booking systems — the agent reads and writes where your team already works.

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Built By The RAIL Team
Engineered by the Millennial Partners team behind RAIL — designed, deployed and supported end-to-end in the UAE.

What The Platform Does

INBOUND CALL HANDLING

• Answers every call, 24/7, in Arabic or English
• Understands intent — no menu trees
• Resolves, books or escalates on the spot

OUTBOUND & FOLLOW-UPS

• Reminders, confirmations and callbacks
• Campaign calls at any volume
• Every outcome logged automatically

BOOKING & SCHEDULING

• Live availability checks
• Books, moves and cancels appointments
• Instant confirmations to the caller

STATUS & CASE RETRIEVAL

• Secure caller verification
• Orders, tickets, claims and disputes
• Clear, contextual explanations

SMART HUMAN HANDOVER

• Knows when a person is needed
• Transfers with full conversation context
• Callers never repeat themselves

TRANSCRIPTS & SENTIMENT

• Every call transcribed and summarised
• Sentiment and urgency flagged live
• Daily digest to leadership

BUILT TO YOUR REQUIREMENTS

• Flows and scripts shaped to your operation
• New capabilities added per engagement
• Delivered end-to-end by Millennial Partners

DATA RESIDENCY & OWNERSHIP

• Customer-owned deployment
• Conversations never leave your environment
• Hosted in-region, access-controlled

One Agent. Your Industry’s Calls.

The agent never changes. The scripts, systems and tone are shaped around your industry.
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Restaurants & F&B

Reservations, delivery queries and complaints — answered before the second ring, even at Friday peak.

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Family Business Groups

One professional front door for every entity in the group — consistent, courteous, always on.

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Multi-Site Services

Clinics, gyms, salons, academies — bookings and enquiries handled for every branch at once.

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Retail & E-commerce

Order status, returns and store questions — resolved instantly, across every channel.

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Hospitality

Reservations, concierge requests and guest follow-ups — in the guest’s own language.

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Logistics & Transport

Shipment tracking, delivery windows and booking changes — without a single hold.

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Healthcare Clinics

Appointments, reminders and follow-ups — with strict patient-data boundaries.

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Real Estate

Listing enquiries, viewing bookings and tenant service requests — captured and qualified 24/7.

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ONBOARDINGOnboarding Is Lighter Than You Think

STEP 1
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Point your lines
  • Forward or SIP-route your existing numbers — nothing changes for your customers
  • Works alongside your current team from day one
  • No hardware, no new phone system
  • Start with one line or one department
STEP 2
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We script & train
  • Scripts, policies and tone encoded with your team
  • Connected to your CRM, booking and ticketing systems
  • Tested against real call scenarios until it sounds like you
  • Escalation rules agreed and rehearsed
STEP 3
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You go live
  • The agent takes live calls — monitored, measured, tuned
  • Transcripts and sentiment visible from day one
  • Your team keeps the complex cases
  • Ongoing support and optimization by Millennial Partners
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BOOK A DEMOThe Ask Is One Hour

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Route one test call to the agent. Listen to it handle your customers — then decide if the queue should exist at all.

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