What we learned building Cue and Ace, including what does not work yet. Code-switching is the normal case, latency is an architecture decision rather than a metric, and deflection is the wrong objective.
Vodafone transformed its global telecom operations using AI for predictive maintenance, network optimization, and customer engagement. Machine learning reduced downtime by 26%, improved customer satisfaction by 19%, and cut energy use by 17% — setting a global benchmark for intelligent telecom networks.
A major hotel group transformed its guest experience using AI-driven personalisation, chatbots and operational automation. The initiative boosted guest satisfaction by 22%, increased upsell conversions by 29% and cut room-turn time by 18% — setting a new service standard in hospitality.